We hope you're delighted with your order. If for any reason you're not satisfied with your product, please contact us within 30 days of receipt and we'll be happy to discuss a refund. Please note, all unwanted items must be returned in a resalable condition, unused and secured in their original packaging.
How does it work?
You must activate Return shipping on us* in your PayPal account BEFORE purchasing from JosephJoseph.com using your PayPal account.
To claim a refund for your return, please follow the below steps:
If your claim is approved by PayPal, they will send a refund of up to $30 to your PayPal account within 10 business days.
* PayPal terms & conditions apply.
Please follow the steps below to claim a refund on unwanted goods:
Warehouse address for returns:
Joseph Joseph Ltd
c/o TTD Distribution
16107 Commerce Way
The cost will be dependent on the carrier you choose to use to return the products and will not be refunded unless the product is faulty, damaged or incorrect.
If you purchased from JosephJoseph.com using your PayPal account (and activated “Return shipping on us” in your PayPal account), PayPal will refund the cost of your returns.
We suggest you request tracking information when you send your items as without this we cannot refund goods that are lost in the post.
Please inspect your order upon reception and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If your return is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.