Returns

Extended Christmas Returns
Returns will be accepted until the 31st of January 2025 for all orders placed between the 1st of November and the 24th of December 2024.

Returns procedure

If you need to make a return, you have 30 days from your purchase date to return the item(s) back to us for a refund.


Please follow the steps below to claim a refund on unwanted goods:

  • Package the item(s) being returned securely and place the Returns Label provided on the delivery note on the outside. Unwanted goods must be returned in a resalable condition and in their original packaging. We recommend that you use a tracked service to return your goods and keep a copy of your returns receipt should we need to trace your order.
  • Fill out the Return Code column on the back of your delivery note with the relevant code and include this with the item(s) you are returning.
  • All refunds should be processed within 14 days of the item(s) being received at our warehouse. If you have not received your refund in this time, please contact us with the tracking information for the return so we can investigate and locate the package.
  • Unfortunately we are only able to refund items purchased from JosephJoseph.com. Joseph Joseph products purchased from other retailers should be returned to them directly. We are also unable to refund gift cards.
  • If you have received a damaged, faulty or incorrect item, please contact our Customer Care team by sending an email to info@josephjoseph.com before returning.

     

    Warehouse address for returns:

    Joseph Joseph Inc.

    c/o Westset Logistics

    210 East Lambert Road

    Fullerton CA 92835

     

    Please note: Returns will not be accepted in person.

    How much does it cost?

    The cost will be dependent on the carrier you use to return your item(s) and will not be refunded unless the product is damaged, faulty or incorrect. Original purchase delivery costs will also not be refunded unless the product is damaged, faulty or incorrect.

    We recommend to request tracking information when you send your items back to us as without this we cannot refund goods that are lost in the post.

     

    How do I return a damaged product?

    If you have received a damaged, faulty or incorrect item, please contact our Customer Care team by sending an email to info@josephjoseph.com. The team will either agree to arrange a free collection for further investigation or if damaged or faulty, simply ask you to dispose of the item(s).