Returns

Returns procedure

Please follow the steps below to claim a refund on unwanted goods:

• Package the item(s) being returned securely and place the Returns Label provided on the delivery note on the outside. Unwanted goods must be returned in a resalable condition. We recommend that you use a tracked service to return your goods.
• Fill out the Return Code column on the back of your delivery note with the relevant code and include this with the item(s) you are returning.
• All refunds should be processed within 14 days of the item(s) being received at our warehouse. If you have not received your refund in this time, please contact us with the tracking information for the return so we can investigate and locate the package.
• Unfortunately we are only able to refund items purchased from JosephJoseph.com. Joseph Joseph products purchased from other retailers should be returned to them directly. We are also unable to refund gift cards. 
• If you have received a damaged, faulty or incorrect item, please contact our Customer Care team by sending an email to info@josephjoseph.com before returning.

Warehouse address for returns:

Ecom Returns

Joseph Joseph Ltd

c/o TTD Distribution

16107 Commerce Way

Cerritos

CA 90703

United States

How much does it cost?

The cost will be dependent on the carrier you choose to use to return the products and will not be refunded unless the product is faulty, damaged or incorrect.

If you purchased from JosephJoseph.com using your PayPal account (and activated “Return shipping on us” in your PayPal account), PayPal will refund the cost of your returns.

We suggest you request tracking information when you send your items as without this we cannot refund goods that are lost in the post.

How do I return a damaged product?

Please inspect your order upon reception and contact us immediately at inquiries@josephjoseph.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.