Contact Us

If you can’t find what you are looking for, we’re here to help! You can contact us using one of the methods on this page.

• Please note: Due to Covid-19, we are currently operating with a reduced number of staff in our customer care team. It is therefore taking us longer than usual to respond to emails but please bear with us, we will be in touch as quickly as we can.
  
  We are also unfortunately unable to answer phone calls at this time.
  
  We aim to answer emails within 5 working days. If your enquiry is urgent, we recommend you contact us via phone. Emails will be answered Monday to Friday from 9am - 6pm EST.
  
  
• If you decide to contact us by letter, please include a telephone number or email address so we can respond to you as quickly as possible.
  
  
• Product related queries: Our 2-year guarantee only applies to products purchased from our website. When contacting us, we’ll need to know your order number and product batch code*.
  
  If you have a complaint about one of our products not purchased directly from our website, please contact the retailer you purchased from in the first instance.
  
  *For more information about batch codes, please see our Guarantee page.