Privacy Policy


We at Joseph Joseph Ltd. take the privacy of all our visitors very seriously, and therefore have set out this policy to state our position regarding your data privacy and the use of cookies (snippets of data captured by your browsing on our website).

 

OVERVIEW

This policy covers all the data that is shared with us on www.josephjoseph.com and explanations on what happens to any personal data you provide to us, or that is obtained via this website or by email sent to us directly.

 

The policy covers any means to access the website, whether through a phone, computer or tablet and will provide information about:

  • How we use your data;
  • What personal data we collect;
  • How we ensure your privacy is maintained; and
  • Your legal rights relating to your personal data.

YOUR INFORMATION AS PERSONAL DATA

We view personal data as the following:

Name, identification numbers, location data, online identifier(s), personal data contained in proof of age documentation such as your driving licence or passport; these relating to both automated and manually filed data, electronic and physical. There are many more data categories but we list these as they are the only ones currently captured by us,that pertain to you.

 

HOW WE USE YOUR INFORMATION

We use various pieces of your personal information in different ways, sometimes with two or more functions, see the below tables for our explanations on why we process that data.

 

Name & contact details

  • To deliver your order and perform our contract with you.
  • To send you order updates by text or email and perform our contract with you.
  • For fraud prevention and detection. To prevent and detect fraud against you or Joseph Joseph.
  • Send you information about our products and services by email, text or post. To keep you up to date. We only send this with your permission.
  • Show you Joseph Joseph adverts as you browse the web. To keep you up to date with our latest products and offers.
  • Find out more about what you and other customers like. To offer personalised and relevant experience
  • To verify that you are aged 18 or over to enable us to sell you an age restricted item online, such as a kitchen knife.

 

Date of birth

 

  • Send you a birthday offer by email, text or post. To wish you a happy birthday and include an offer from us.
  • Fraud prevention and detection. To prevent and detect fraud against you or Joseph Joseph.
  • To verify that you are aged 18 or over to enable us to sell you an age restricted item online, such as a kitchen knife.

     

    Payment

     

    • Take payment and give refund. To perform our contract with you.
    • Fraud prevention and detection. To prevent and detect fraud against you or Joseph Joseph.

     

    Purchase history & wishlist items

     

    • Sell Joseph Joseph products online. To perform our contract with you.
    • Find out more about what you and other customers like. To offer personalised and relevant experience.
    • Fraud prevention and detection. To prevent and detect fraud against you or Joseph Joseph.
    • For customer service and to manage returns. To perform our contract with you.

     

    Your contact history with us

     

    • For customer service. To perform our contract with you
    • Train our customer care team. To deliver the best possible customer experience.

     

    Your device type, IP address, location data and how you browse our website

     

    • Set default options for you (language, currency, delivery country etc.). To deliver a convenient shopping experience.
    • Improve our website and make it easier for you to shop and browse.
    • Fraud prevention and detection. To prevent and detect fraud against you or Joseph Joseph.

     

    Your response to surveys, competitions and promotions

     

    • To Run surveys, competitions and promotions and perform our contract with you.

     

    You do not have to provide any personal information to us, and we will cover how you can opt in and out of certain specifics that may not be absolutely necessary to provide a service to you.


    In some cases where you do not provide us with data you may not be able to order from the site and would be unlikely to receive our optimal customer experience.

     

    GUEST USERS

    We view a Guest User as someone who does not have a Joseph Joseph account and does not save any details during the checkout process on the website and thus we would not identify you to the same extent as a Registered User with an active Joseph Joseph account.


    All the data provided by a Guest User in the context of an order will be anonymised once the order is fulfilled. Please bear in mind that we will keep the value of that order and keep only non-identifying location data such as County / State / Province and Country only.

     

    OUR INTERNAL SYSTEMS TESTS

    Our Registered Users’ data provided in the context of an order will not only be used in fulfilling your order but also to carry out internal systems tests, including IT procedures, and research and data analysis to improve the Joseph Joseph website and app. To do so, the orders and data will be mirrored in a closed off test system.

     

    SHARING DATA WITH THIRD PARTIES

    We do not sell, and will not sell, any of your personal data to Third Parties. However, to be able to make some of our services available to you, we share your data with the following companies:

    Order related companies, such as:

    • Payment service providers, warehouses, order packers, delivery companies and our age verification service provider

    Professional service providers and analytics, such as;

    • Marketing agencies, advertising partners and website hosts
    • Law enforcement and fraud prevention agencies

     

    MARKETING & ADVERTISING - OPT IN / OPT OUT

     

    MARKETING

     

    We will only send you marketing messages with your permission. If you wish to receive marketing messages from us, we will keep you updated by email, text or post.

    It is important to note that Marketing messages do not include service messages or customer care communications. An example of each being:

    • Order / despatch confirmations via email / text
    • IntelligentWaste™ Registration

    However, if you do not wish to receive any further email messages from us, you can:

    • Go to your account > my newsletter or newsletter subscription, untick the General subscription box and save your choice

    Or

    • Click on the unsubscribe link in any email marketing

    Or

    • Contact our Customer Care team.

    If you do not wish to receive any further posted mailings from us, you can contact our Customer Care team, include your full name and address.

     

    ONLINE ADVERTISING

     

    We engage in online advertising to keep you aware of what we are up to and to help you see and find our products more easily, based on you.

    We target our Joseph Joseph banners and ads to you when you are on other websites and apps, done through a variety of means and exercises, such as:

    • Web beacons
    • Pixels
    • Ad Tags
    • Cookies
    • Mobile Identifiers
    • Specific services offered by some sites and social networks, such as: Facebook’s Custom Audience service and Google Adwords User Lists.

    The banners and ads you see are based on information we hold about you, or your previous use of our website through means such as but not limited to; Joseph Joseph Search History, not to be confused with your own browser search history, and our banners or ads you have previously clicked on.

     

    HOW LONG DO WE KEEP YOUR DATA?

    We will keep the following types of data for the stated lengths:

    Proof of age documentation:

    • During age verification only, following which it is deleted

    Financial Data:

    • Standard, 7 Years

    • Where Fraud and/or Enforcement is involved, up to 20 years

    Online Account:

    • As long as the account is active

    Or

    • As long as additional service(s) is agreed such as Intelligent Waste 10-year guarantee

    Legal/Law Enforcement:

    • As long as ordered, in a bid to; resolve disputes, prevent fraud/abuse, enforce terms and conditions

     

    YOUR RIGHTS

     

    According to GDPR you have all your rights to do any of the following to your personal information:

     

    • Rights to be informed: about how we are handling your personal data and where it is going.
    • Rights to rectify: correct inaccuracies of data extending to incomplete data rectification.
    • Rights to be forgotten: destroy physical data, delete electronic data; extending to that of where data is passed to a third party we are directly liable.
    • Rights to restrict/withdraw consent: when you would like to contest your data’s accuracy; if we process your data unlawfully but you do not want to be fully forgotten; if we no longer need your data but you would like to begin or defend a legal claim(s); if agreements are being made in terms of the other rights.
    • Rights to Data Portability: when you would like a copy of all the data we hold about you, agreements of how it will be provided settled on request.
    • Rights to Object: when you have reason to stop us processing your data based on our processes, such as cancelling the sending of marketing materials.
    • Rights to Object to Supervisory Authority: when you would like to take a case to a data protection regulator
    • Rights to Appropriate Decision Making: when Joseph Joseph is not making decisions on your behalf based purely on automated procedures and to give you the power to actively have choice over the processing.

    If you want to exercise your rights, have a complaint, or just have questions, please contact our Customer Care team.

     

    HOW CAN YOU HELP PROTECT YOUR DATA

     

    Card details

     

    Joseph Joseph will never ask you to confirm any bank account or credit card details via email or any other means such as Direct Messaging/Instant Messaging extending to that of Social Media Sites, over the phone or Web/Phone applications extending to that of instances like Whatsapp and Facebook Messenger.

    If you receive an email claiming to be from Joseph Joseph asking you to do so, please do not respond then get in touch with our Customer Care team, as this will help us to protect everyone in the future.

     

    Public computer or device

     

    If you are using a computer/phone device in a public location and/or on a public Wi-Fi, we recommend that you always log out and close the website browser when you complete an online session.

     

    Security measures

     

    In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Joseph Joseph and more generally:

    Keep your account passwords private. Remember, anyone who knows your password has an increased chance to be able to access your account.

     

    When creating a password:

     

    • Use at least 8 characters; A combination of letters, numbers and symbols too, this will increase strength and decrease an attacker’s ability to crack.
    • Do not use dictionary words, your name, email address, or other personal data that can be easily obtained and/or guessed.
    • We also recommend that you frequently change your password, you can do this accessing your account, clicking my details > change password > enter current and new password and remember to click on save.

     

    Avoid using the same password for multiple online accounts.

     


    PRIVACY CHANGES

     

    We may change this page from time to time to reflect how we are processing your data, if we make significant changes we will make it clear on the Joseph Joseph website and any of our other services, or by some other means of contact to the best of our ability.

     


    COOKIE POLICY


    Our website uses cookies to collect information relating to; browsing and purchasing behaviour by people who access our websites, information about pages viewed, products purchased and the customer journey around our websites.

     

    For more information, please refer to our Cookie Policy.

     

    MESSAGING

    This Messaging Program Privacy Policy explains how Joseph Joseph collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Attentive to provide the Messaging Service to you. For the purposes of the Messaging Service, Attentive acts as our service provider and data processor of your information in accordance with this Privacy Policy, our main Privacy Policy, and Attentive’s Privacy Policy. 

      

    Collection of information 

    We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages. 


    We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders). 


    If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service. 

      

    Use of information 


    We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service. 

      

    Sharing of information  

    We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances: 


    Service Providers. We may share your information with third parties to help us provide the Messaging Service to you. 

      

    Legal Requirement and Protection of Attentive and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain. 


    From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors. 

      

    Protection of information 


    We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure. 

      

    Retention of information 


    We retain your information for as long as necessary to provide the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements. 

      

    Choices and controls 

    Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT. For additional opt-out information, please review our Terms & Conditions. 

      

    Customer care 

    If you are experiencing any problems with the Messaging Service, please visit https://support.attentive.com/help/ and submit the form with details about your problem or your request for support, or email support@attentive.com. 

      

    Main Privacy Policy 


    By signing up to receive text messages from us, you also agree to our main Privacy Policy. 


     

    CONTACT US

     

    If you have any questions or feedback about this policy, would like us to stop using your information, want to exercise any of your rights as set out above, or have a criticism, please do not hesitate to contact our Customer Care team, who will be happy to answer any questions you may have and are trained at dealing with any personal data matters.

     

    If you would prefer to write to us then our contact address is:

     

    Joseph Joseph,

    100 Union Street,

    London,

    SE1 0NL,

    United Kingdom

     

    As we understand it is important to recognise physical information counts in our policy, we will shred any documents that contain personal data as well as providing the same rights to physical information as electronic.

     

    Last update: 11th March 2022